Refund and Returns Policy

We endeavour at all times to ensure our manufactured products are of the highest standard. If, however, we have not met your expectations, please let us know and we will gladly arrange a refund for you. Do not throw away the product you deem as faulty, send the product back to us, and we will arrange a redelivery/refund.

Please note that due to the perishable nature of some of our imported products, especially the baked goods; we may not be able to offer refunds on some of these products if they are already opened.

Any requests for refunds must be made within 14 days of receipt of the order. Delivery charges are not included in any refund policy and the customer is responsible for the costs of returning any goods, unless otherwise decided by St Marcus Fine Foods Limited.

Any damage to goods in transit should be notified to the carriers immediately and to the Company within 24 hours of receipt. A request for refund must be made via email and within 14 days of receiving the goods. Packaging and contents must be held for inspection, on-receipt of goods to be notified within 24 hours of receipt of invoice. If the buyer is a consumer then a reasonable time will be allowed to inspect the goods to ensure the order complies with The Sale of Goods Act 1979.

RETURNS

In the unlikely event that you have a complaint with our product, please notify us by email within 14 days of receipt of your order, giving full details of the condition of goods and packaging. We will require a return within 30 days of making the complaint of the products for our documentation to quality for further investigation.

All complaints will be dealt with on merit, and refunds or replacements will be made at the discretion of the management. Claims and complaints made after this period may not be entertained. Failure to notify us within this time period will void our guarantee.

Clothing/apparel items are all inspected on return. If they are without tags and original duster bags, no refund can be applied. Again, for eligibility of a refund and return of an item, St Marcus must be notified by email 14 days of receipt of your order.

Need help?

Contact us for questions related to refunds and returns.