St Marcus Fine foods Limited Terms and Conditions

Terms and Conditions

TERMS AND CONDITIONS OF SALE
ST MARCUS FINE FOODS (The Company)

1. PRICES
All prices are subject to change without notice and subject to a delivery charge specified at the time of ordering. Unless otherwise agreed in writing, all orders are executed subject to prices ruling at the date of dispatch and no price list of the Company, whether published or not, shall affect the right of the Company to charge for the goods in accordance with this clause. The delivery charges on internet orders are based on delivery in UK mainland (excluding some post codes) so there will be extra charges if delivery is required elsewhere.( We can arrange delivery to many countries of the world). The consumer will be informed of the total price of the order before being binding and if there are any price changes before delivery then the consumer will have the option to cancel their order and get their money back. Any clerical or error or omission in any sales literature, quotation, price list (including the Internet), acceptance of offer, invoice or other document or information issued by the company shall be subject to correction without any liability on the part of the company.Web site prices may be different to our shop prices.

2. ORDERS:
Web order may be placed 24/ 7 please see section: 6 for delivery details. We try to process all orders as quickly as possible usually within 48 hours of receipt of order unless items are out of stock. If an item is out of stock we will contact you as soon as possible to offer you an alternative or a refund, for this reason it is important you give us a correct phone number or email address
Confirmation of telephone instructions should be clearly marked as such, otherwise any additional expense incurred as a result of duplication of orders will be payable by the buyer.

3.PAYMENTS:
All payments are in UK pounds £ sterling.We accept all major Credit / Debit cards, Pay Pal, World pay
For customer convenience a euro currency converter is available at the top of the page this will give a indication of the cost of products in euros, the final payment will always be in UK pounds £ sterling.
In the case of goods purchased by credit card, (in order to protect you, we carry out extensive checks to ensure that your card is not being used fraudulently) all credit card details are held on a secure server and are deleted immediately after processing.

4. CANCELLATION:
Acceptance of cancellation of an order shall be at the discretion of the Company and any such acceptance may be subject to payment by the buyer of a cancellation charge, representing the Company's administrative costs involved. In certain instances where the Company has spent considerable effort in obtaining goods specially requested for by the customer, the Company might decide at its discretion not to allow cancellation of such order.

5. DELIVERY:
Delivery dates & time are given in good faith by the Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated and is subject to payment clearance, locality, human error, courier company error and system failure. The company will accept no liability for direct or consequential loss or damage arising from delay in delivery. For collection orders paid by credit card the cardholder must be present before or on collection. If there is a change to the agreed delivery date then the buyer shall have the right to cancel the order and receive a full refund of the amount paid.

All Next working day delivery are next day from date of dispatch.

Orders need to be placed before 2:00pm for next working day delivery ,Monday -Thursday orders placed on Friday (standard next day before 5:30or next day before 12:30) will be processed dispatched Monday for delivery on the Tuesday. Next working day delivery are from date of dispatch.

This is Not a garantee of next day delivery from order, this is to state that Due to the perishable nature of some of our fresh meat products we deliver next day from dispatch.We try to process all orders as quickly as possible usually within 48 hours of receipt of order unless items are out of stock.(see 2. ORDERS)

If Saturday delivery is selected the order must be placed before12:00 pm on Friday for delivery Saturday before12:30
All product weights for delivery are calculated including any product packaging ( jars ,bottles ,packets) and postage packaging e.g. 500g of Beorewors + icepack + packaging = delivery charge.

Due to the perishable nature of some of our fresh meat products it is important that you are available to receive delivery of the goods on the day of delivery. If you are not there you will incur a re-delivery charge you can not cancel the order because of this extra charge. You will have the option to pay for re-delivery or collect your order from the delivery company’s depot. We cannot be held responsible for any spoilage of your goods if you were not in to receive your delivery

If you are not able to accept your delivery on the day that we inform you it will arrive, you can arrange for the following but only before your goods are dispatched:

1) Arrange for a different delivery day
2) Ask for parcel to be left safe on your premises, at your risk
3) Ask for your parcel to be left with a neighbour at your risk
4) Contact the courier company to re- arrange for the delivery to be made to you,

we cannot be held responsible for any spoilage of your goods if you were not there to receive your delivery.

6.EUROPEAN DELIVERYS:
We can deliver all dried meat products and dry goods, to the destinations below:
Fresh meat products e.g. sausages, steaks etc can only be delivered within the UK

ZONE 1: France (FR), Germany (DR), Netherlands (NL), Belgium (BE),
Luxembourg (LU).
Approx: 2 days from dispatch

ZONE 2: Spain (ES), Austria (AT), Hungary (HU), Poland (PL), Approx: 3 to 4 days from dispatch

7. DESPATCH CHARGES:
All orders will be subject to carriage charges. Unless otherwise agreed in writing by the company or as part of a promotion .The carriage charges are subject to change without notice . This additional charge will not be refundable in the event of any dispute arising on the contract.

8. DAMAGE OR LOSS IN TRANSIT AND SHORTAGES:
Any damage to goods in transit should be notified to the carriers immediately and to the Company within 24 hours of receipt. Packaging and contents must be held for inspection, on-receipt of goods to be notified within 24 hours of receipt of invoice. If the buyer is a consumer then a reasonable time will be allowed to inspect the goods to ensure the order complies with The Sale of Goods Act 1979.

9. VALUE ADDED TAX:
Where chargeable, Value Added Tax will be charged at the rate applicable at the date of dispatch.

10. REFUND POLICY
We endeavor at all times to ensure our products are of the highest standard. If, however, we have not met your expectations, please let us know and we will gladly arrange a refund for you. Please note that due to the perishable nature of some of our products, especially the baked goods; we may not be able to offer refunds on some of these products.

Any requests for refunds must be made within 7 days of receipt of the order. Delivery charges are not included in any refund policy and the customer is responsible for the costs of returning any goods, unless otherwise decided by St Marcus Fine Foods Limited.

11. PROMOTIONS & DISCOUNTS
All promotions & discounts issued by the company shall be subject to correction or cancellation without notice and without any liability on the part of the company.